REFUNDS AND RETURNS POLICY

 

RETURNS:

At Nixons Closet we want you to be happy with the items you purchase from us!
If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us just email nixonscloset@gmail.com to request the return and for the return address.
1. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer. 
2. We don't provide a refund for your return postage cost, unless the error is Nixons Closet fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it. 
RETURN AND EXCHANGE POLICY: 

In compliance with Australian Consumer Law, Nixons Closet is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. We offer exchange, store credit and refunds (only on faulty items we do not offer refunds as  within 14 days of the delivery date 

After this date we will not accept any returns

To be eligible for a return, your item must be unused unwashed and in the same condition that you received it.

NON-RETURNABLE ITEMS:

  • Personalised clothing or accessories - We will not accept returns of any kind on personalised items.
  • Gift cards
  • Worn and/or washed clothing or accessory of any type, including shoes, socks, tights, beanies and headbands etc.

For faulty items we will send a replacement of the item at our expense if requested or offer a refund. 

 

REFUNDS (IF APPLICABLE)

As per Consumer Affairs and under the Fair Trade Authority, we can only offer an exchange or credit for any change of mind orders. Refunds are only applicable to faulty items. We do not refund for any change of mind purchases, sizing faults,or requests to cancel your order. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.

This excludes customer input errors such as incorrect addresses and missing apartment/unit numbers. Please ensure your full address is entered correctly at the checkout prior to completing your order.

*Please note that shipping costs are non refundable

Please contact our customer service team via email nixonscloset@gmail.com if you wish to return an item or have any questions and we will resolve the issue within 24-48 hours and provide you with the next steps of return. 

WE DO NOT CANCEL OR REFUND ANY ORDERS ONCE THE ORDER HAS BEEN PLACED AND SUBMITTED ON OUR WEBSITE.

EXCHANGES (IF APPLICABLE)

We only replace, exchange or refund items if they arrive defective or damaged If you need to exchange it for the same item, send us an email at  nixonscloset@gmail.com and we will organise a replacement. This does not include orders purchased in the incorrect size due to consumer fault or for any change of mind orders.

 

Any change of mind orders or incorrect sizing orders made not at Nixons Closet Error will be provided a store credit to re order the product they wish to exhange it for. 

 

Thankyou for supporting us

The NC team 

Amanda x