SHIPPING INFORMATION & FAQs
SHIPPING: WE SHIP WORLDWIDE
Free shipping worldwide on orders over $120
We are an Australian based owned and operated business.
We ship worldwide.
NOTICE: From the 1/2/2021 to 5/3/2021 we will be experiencing delays in manufacturing. Please note we will still be working to process and pack your order over this period but dispatch & tracking may be slower in updating. If you receive your order and you are missing an item we are sending the item/s separately so we do not hold your order up.
** Orders placed between 1/2/21 to 22/2/2021 will experience delayed shipping updates and dispatch due to our warehouse and courier being closed, over this period we have increased our normal delivery time frame from up to 14 days to up to 30 business days.
WHERE DO WE SHIP TO?
We are an Australian owned and operated business and we provide World Wide Shipping sending items direct from Australian designers, suppliers and international warehouses for efficiency.
WHEN WILL MY ITEMS BE DELIVERED?
Turnaround and order processing takes approximately 2-5 business days
Delivery takes approximately 7-14 days after dispatch for internationally supplied products. This takes into consideration any potential delays during transit or from customs, which are unfortunately out of our control.
If you have not received your items 4 weeks after placing your order please email us firstname.lastname@example.org. Our customer service team will provide you with information and status of your order or resolve any potential issues within 24-48 hours.
Please allow 24-48 hours for return emails.
CAN I MAKE CHANGES TO MY ORDER?
As soon as your order has been completed on our website we are unable to cancel, exchange or refund your items at any time. You can request a exchange and return after your items have arrived. Please see our refund/returns policy for further information.
WILL I BE ABLE TO TRACK MY ORDER?
After dispatch of your order please visit the “Track Order” page on our website and follow the instructions.
We will provide you with progress updates provided by our suppliers. However to provide you with the most affordable shipping, we only offer standard shipping this means our parcel tracking sometimes provides limited information. If you have any questions while waiting for your parcel, please contact us by email email@example.com
WHAT HAPPENS IF I AM MISSING ITEMS FROM MY ORDER?
We ship straight from our suppliers, This helps us get your products to you as efficiently and as quickly as possible. When ordering multiple items your order may arrive in seperate parcels due to coming from different suppliers.
Please contact our team at firstname.lastname@example.org if you require more information regarding your Additonal parcel tracking information.
WHAT DO I DO IF I DO NOT RECIEVE MY PARCEL
Once your parcel has left our warehouse it is then the property of the courier company chosen by our supplier. We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery timeframe, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.
If you have any issues with the delivery of your parcel please contact us by email email@example.com
WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?
We accept payment by VISA, Mastercard, American Express, Paypal, Zippay, Laybuy or Afterpay.
We have Afterpay for New Zealand
DO WE COLLECT TAXES FOR OVERSEAS PURCHASES?
We do not collect taxes for overseas purchases outside of Australia. The purchaser is liable to pay for any tax or fees for the parcel to be released from customs.
HOW ELSE CAN WE HELP YOU?
Our goal at Nixons Closet is to provide you with on trend unique childrens clothing & accessories at the most affordable price. We strive to achieve the highest of quality customer experience and easy online ordering experience. If you have any questions or feedback you would like to provide to help us improve your experience please email us at firstname.lastname@example.org. We will attend to your email within 24-48 hours