SHIPPING INFORMATION & FAQs

SHIPPING: WE SHIP WORLDWIDE 

 

***NOTICE **** SHIPPING DELAYS FOR THE PERIOD OF 17/1/2020 to 29/2/2020 

There is a current delay and longer than expected shipping time during the period of 17/1/2020 and 29/2/2020 We have items made in China and wanted to ensure the safety of our products with the Corona virus before risking and sending them out to our amazing customers. Usually our orders are out in 2-5 days and shipping it a lot quicker receiving within 7-10 days but for the safety and duty of care of our customers we want to ensure that we had enough facts and information to ensure none of our gorgeous babes could be at risk. Once we had the confirmation that it imposes no risk operations and manufacturing have will start back up our manufacturing and shipping by 29/2/2020. I’m really sorry for the inconvenience we are just acting in the best interests of our customers. Our warehouse has confirmed they have started packing our orders but the logistics company will not start to send them until up to 29/2/2020. Please allow up to 4 weeks for your order during this time as this has put our production very behind. Please contact us nixonscloset@gmail.com for any concerns

Thankyou for your patience during this time 

Amanda 

 

We are an Australian based owned and operated business. We ship worldwide.  Nixons Closet offer affordable stylish and unique clothing and accessories for your little styler! Newborn to 7 years old. We now stock family  matching items for mums, dads, and teens. 

We pride ourselves on our exceptional customer service and Unique range of clothing & accessories. We internationally source our items as well as stock our very own designs by NC X The Label designed by us and hand printed here on the gold coast QLD. We also stock Aussie brands- MLW by design, Little Ripperz,Missa made it and The Little Homie ABC to jay-z and 123 with the notorious B.I.G Books. 

 

 

WHERE DO YOU SHIP TO? 

We are an Australian owned and operated business and we provide World Wide Shipping. 

WHEN WILL MY ITEMS BE DELIVERED?

To help us get your items to you as efficiently and quickly as possible we now send your items straight from our International suppliers & Aussie designers.

Turnaround and order processing takes approximately 2-5 business days for all items excluding Aussie brands - NC X the label, MLW by Design & Little Ripperz.

Delivery takes approximately 7-14 days after dispatch for internationally supplied products. This takes into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

 

All Aussie branded products are handmade or printed on demand and have a 2-3 week dispatch/turnaround to allow for hand printing and hand making your specially designed Aussie items. These items will be shipped seperate to all your other order items and will be sent through Australia post, you will receive a seperate tracking number for these items. Brands included under this timeframe are 

* NC X The Label 

* MLW by Design 

* Little Ripperz

* Miss A made it 

Aussie brands ready to ship within 48 hours are - The Little Homie books and Knogins the brand

Delivery takes approximately 7-14 days after dispatch for internationally supplied products. This takes into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

If you have not received your items 4 weeks after placing your order please email us nixonscloset@gmail.com. Our customer service team will provide you with information and status of your order or resolve any potential issues within 24-48 hours.

 Please allow 24-48 hours for return emails. 

CAN I MAKE CHANGES TO MY ORDER?

As soon as your order has been completed on our website we are unable to cancel, exchange or refund your items at any time. You can request a refund exchange and return after your items have arrived. Please see our refund policy for further information. 

WILL I BE ABLE TO TRACK MY ORDER?

After dispatch of your order please visit the “Track Order” page on our website and follow the instructions.

We will provide you with progress updates provided by our suppliers.  However to provide you with the most affordable shipping, we only offer standard shipping this means our parcel tracking sometimes provides limited information.  If you have any questions while waiting for your parcel, please contact us by email nixonscloset@gmail.com

 

WHAT HAPPENS IF I AM MISSING ITEMS FROM MY ORDER?

We ship straight from our suppliers, This helps us get your products to you as efficiently and as quickly as possible. When ordering multiple items your order may arrive in seperate parcels due to coming from different suppliers. 

Please contact our team at nixonscloset@gmail.com if you require more information regarding your Additonal parcel tracking information.

 

WHAT DO I DO IF I DO NOT RECIEVE MY PARCEL

Once your parcel has left our warehouse it is then the property of the courier company chosen by our supplier.  We are not legally responsible for lost or damaged goods.  However, if your parcel does not reach you within our delivery timeframe, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.

If you have any issues with the delivery of your parcel please contact us by email nixonscloset@gmail.com

 

WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?

We accept payment by VISA, Mastercard, American Express, Paypal, Zippay, Laybuy or Afterpay.

 We have Afterpay for New Zealand

 

DO WE COLLECT TAXES FOR OVERSEAS PURCHASES? 

We do not collect taxes for overseas purchases outside of Australia. The purchaser is liable to pay for any tax or fees for the parcel to be released from customs. 

HOW ELSE CAN WE HELP YOU?

 

 Our goal at Nixons Closet is to provide you with on trend unique childrens clothing & accessories at the most affordable price. We strive to achieve the highest of quality customer experience and easy online ordering experience. If you have any questions or feedback you would like to provide to help us improve your experience please email us at nixonscloset@gmail.com. We will attend to your email within 24-48 hours.