NOTICE: From the 27/1/2022 to 6/2/2022 we will be experiencing delays in manufacturing. Please note we will still be working to process and pack your order over this period but dispatch & tracking may be slower in updating. If you receive your order and you are missing an item we are sending the item/s separately so we do not hold your order up.
** Orders placed between 27/01/2022 to 06/2/2022 will experience delayed shipping updates and dispatch due to our warehouse and courier being closed, over this period we have increased our normal delivery time frame from up to 14 days to up to 30 days.
WHERE DO WE SHIP TO?
We are an Australian owned and operated business and we provide World Wide Shipping sending items direct from Australian designers, suppliers and international warehouses for efficiency.
WHEN WILL MY ITEMS BE DELIVERED?
Turnaround and order processing takes approximately 2-5 business days
Delivery takes approximately 7-14 days after dispatch for internationally supplied products. This takes into consideration any potential delays during transit or from customs, which are unfortunately out of our control.
If you have not received your items 4 weeks after placing your order please email us firstname.lastname@example.org. Our customer service team will provide you with information and status of your order or resolve any potential issues within 24-48 hours.
Please allow 24-48 hours for return emails.
At Nixons Closet we want you to be happy with the items you purchase from us!If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us just email@example.com request the return and for the return address. We will offer a store credit for any change of mind purchases, sizing related issues or if you do not like the items. 1. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer. 2. We don't provide a refund for your return postage cost, unless the error is Nixons Closet fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it.
RETURN AND EXCHANGE POLICY:
In compliance with Australian Consumer Law, Nixons Closet is not required to provide a refund or exchange if you make a wrong selection, if you need a different size or change your mind. This includes payments made with AfterPay. We offer exchange, store credit ( refunds only on faulty items only or incorrect item sent by Nixons closet) within 14 days of the delivery date
After this date we will not accept any returns
To be eligible for a return, your item must be unused unwashed and in the same condition that you received it.
Personalised clothing or accessories - We will not accept returns of any kind on personalised items.Gift cardsWorn and/or washed clothing or accessory of any type, including shoes, socks, tights, beanies and headbands etc.
For faulty items we will send a replacement of the item at our expense if requested or offer a refund.
REFUNDS (IF APPLICABLE)
As per Consumer Affairs and under the Fair Trade Authority, we can only offer an exchange or credit for any change of mind orders. Refunds are only applicable to faulty items. We do not refund for any change of mind purchases, sizing faults,or requests to cancel your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.
This excludes customer input errors such as incorrect addresses and missing apartment/unit numbers. Please ensure your full address is entered correctly at the checkout prior to completing your order.
*Please note that shipping costs are non refundable
Please contact our customer service team via email firstname.lastname@example.org if you wish to return an item or have any questions and we will resolve the issue within 24-48 hours and provide you with the next steps of return.
WE DO NOT CANCEL OR REFUND ANY ORDERS ONCE THE ORDER HAS BEEN PLACED AND SUBMITTED ON OUR WEBSITE.
EXCHANGES (IF APPLICABLE)
We offer exchange or store credit for any other reason - change of mind, sizing issue, etc. We only refund items if they arrive defective or damaged If you need a return, send us an email at email@example.com
Any change of mind orders or incorrect sizing orders made not at Nixons Closet Error will be provided a store credit to re order the product they wish to exhange it for.